Terms and Conditions

Last updated: 28 October 2026

Jool is operated by Tal Nir, a sole trader in NSW, Australia, ABN 86 961 367 449.

Website: https://jool.com.au
Contact: hello@jool.com.au

These terms apply to purchases through our website, which is hosted by Shopify.

Orders and payment

We sell chocolate-covered dates for delivery within our available Australian delivery areas or pickup in Mullumbimby, NSW.

Please provide accurate contact, billing and delivery details when ordering.

Prices are in Australian dollars and include GST where applicable. Applicable delivery charges and the total payable are displayed before you complete your purchase.

Payment is required when ordering, using a payment method available at checkout.

If we cannot fulfil your order, we will contact you and refund the amount paid for any products we cannot supply, together with any delivery charges relating solely to those products. This does not limit any other rights you may have under Australian Consumer Law.

Delivery and pickup

Our Shipping and Pickup Policy explains delivery areas, charges, estimated timeframes and collection arrangements.

If your order is missing, damaged or incorrect, contact hello@jool.com.au with your order details.

Cancellations and returns

You may request cancellation of a delivery order before dispatch by emailing hello@jool.com.au. If your request is received before dispatch, we will cancel the order and refund your payment, including delivery charges.

We do not accept change-of-mind returns or exchanges after dispatch. This does not affect your rights where a product fails to meet Australian Consumer Law guarantees.

Our Refunds and Cancellations Policy provides further details, including arrangements for pickup orders.

Australian Consumer Law

Our products come with consumer guarantees under Australian Consumer Law.

For a major product failure, you may choose a refund or replacement. For other failures, we will provide the remedy required by law. You may also be entitled to compensation for reasonably foreseeable loss or damage.

Nothing in these terms or our other policies excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified.

Privacy

Our Privacy Policy explains how we collect, use and disclose personal information, including through Shopify and our service providers.

Contact

For questions about an order or these terms, contact hello@jool.com.au.